SHIPPING AND RETURNS
FREE Shipping for $75+.
Unlike many other web sites that have special rules and lots of fine print, TheWarehouse.Salon offers free shipping on all domestic orders placed on our website, with a minimum purchase of $75.
All orders under $75.00 will have a tiered shipping and handling pricing based on product by carrier.
We do our best to make shipping affordable, convenient and easy to understand. We promise, we are not in the business of making money on shipping and just because shipping is free, does not mean it should take forever. We only pass on an amount to help cover a portion of the shipping fees charged to us from the shipping supplier. We understand how important it is for you to receive your order quickly and we make every effort to do just that.
If you feel your order is taking longer than usual, please be sure to check your email for any updates as we will pass along any information as it is available to us. We are always here to chat if you have any questions or concerns, feel free to contact us!
*Please note, once an order has been picked up by the carrier, it is considered 'shipped' therefore we are unable to cancel or refund.
**Any orders that have shipped would then fall under the RETURN SHIPPING POLICY below.
If you are not 100% satisfied with your purchase, you can return the unused product for a full refund or an even exchange.
You can return a product for up to 30 days from the date of purchase. Please note, all items must be unused and in the original packaging.
Please email us at firstname.lastname@example.org to receive a RMA (return merchandise authorization) number. Returns will not be accepted without prior authorization.
Please allow up to 1 week for your return to be processed once it has been received at our warehouse. Once your return is received, inspected and approved, our customer service department will provide confirmation of your refund.
*Note: Returned products will be inspected by our returns department and if items are deemed altered, damaged or tampered with a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry.
In the event of a packing error by our team, The Warehouse Salon will cover any return shipping cost.
Any other returns, please feel free to reach out to email@example.com to speak to a representative in regards to your return shipping options.
The Warehouse Salon will be happy to pass along our shipping rates to our customers in regards to returns. Shipping rates would then be deducted from total refunded amount.
**Please note, shipping charges on original order are non-refundable**
If you are using a freight forwarder, please have the items inspected before shipping out of the country. The Warehouse Salon is NOT responsible for any items re-shipped outside of the US.
Shipping Insurance is automatically added to cart for your convenience. By removing the insurance, The Warehouse Salon is not to be held responsible for damaged, lost or stolen packages.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
- Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
*Tip: Please be extra careful when selecting makeup colors.
Electrical Appliance Returns
No return will be accepted without a return authorization number. Please contact us at firstname.lastname@example.org to receive proper authorization.
The Warehouse Salon does not provide refunds on used electrical appliances. New and unopened electrical appliances such as (Blow Dryers, Flat Irons, Curling Irons, Nail Machines, Electric Mirrors, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.
Please note, appliances are eligible for store credit in the form of a gift certificate, or exchange only within 30 days of purchase.
We guarantee all appliances for 30 days from the date of delivery. If your appliance becomes defective within 30 days of purchase, we will replace the appliance at no cost. After 30 days, all appliances are covered under the manufacturer's warranty. Please contact us at email@example.com or call us at 973.500.4536 to discuss your options as each manufacturer has different policies.
The Warehouse Salon has great relationships with our distributors and manufacturers and in most cases a replacement is easy to attain.
The Warehouse Salon cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are all 100% authentic.
Our merchandising team strives to update pictures with the most current packaging from our brands. If you happen to receive a product that looks slightly different than our website pictures, please note we are in the process of updating our images to the new packaging for said item.
Size / Quantity
Sometimes due to shipping cost, The Warehouse Salon may ship two smaller packages totaling in equal or greater quantity. Our shipping department may also ship a larger size with more quantity as a bonus to our customers.
Shipping / Handling Time
Some products may be shipped from different salon / warehouse locations resulting in longer handling / shipping times.
**Multiple item orders may also ship in multiple shipments.
To prevent fraud, frequent return requests are subject to review by The Warehouse Salon . We reserve the right to deny purchases or refunds for any suspicious activity.